![]() Typically my insurance covers 100% of these tests. I received a statement for $261.45 for routine tests ordered by my doctor and performed on May 18 of this year. I have used them in the past for labs with no problems. I also have a billing nightmare with Quest. Which we know isn’t true because her fax was not the 855 one that billing swears is the only one. When my wife asked what dept she should ask for when calling back the lady would just say she was billing. So after getting passed around, put in the “queue”, disconnected, and no help we have 0 hope that the last person she talked to is actually going to do anything. She calls back a week later and no update on her account and no one can tell her who she actually faxed because their number is an 855 one. That person says we need to fax the eob which she does. So we called back again and since it’s gone to collections she needs to speak to this other person. ![]() They say they need her explanation of benefits which she emailed in March and never heard anything back until the collection letter. My wife has been fighting them because she was sent to collections for a bill that the insurance paid. Quest is a bunch of shady groups tied together where no one can help because they can’t see it in their system. Yea I never went back to that primary again after that shit show. So then I had to get the commissioner involved a second time to have him inform the lab that balance billing me is also illegal and they will have to take that up with the provider and my insurance. But only for the amount they would pay an in network provider. The first time to have them inform the provider that surprise out of network charges are illegal in my state, and unless they have a signed release from me they and my insurance will have to pay the lab costs. I had to get the insurance commissioner involved twice in that case. He told me the office phlebotomist was in network, and she was not. Then one day I went to see a new primary. I learned this from watching her send the commissioner after insurers when they failed to pay her claims in a timely manner. Tbh, I need pretty regular health care visits and my SO is a healthcare provider. I would like options because I’ll be back at square one if this rep doesn’t call back.Įdit: You guys are helping me fight fire with fire, and I really appreciate it! I’m learning a lot. Is there a state board or something I can complain to? All in all Quest has been holding my money since March of this year. I emailed them both the original and updated EOBs from my records, and again that still isn’t enough. Quest has told me they don’t have the corrected EOB, although I found a rep who said they did and didn’t know why it wasn’t processed (but then didn’t correct it, naturally). If she doesn’t call back, I don’t know what to do. But, on the whole this has been weeks of runaround. ![]() I have a call into one particular senior insurance rep who pulled for me moreso than others, whom I think must be on holiday from Thanksgiving. Quest says that isn’t good enough, they want a copy. My insurance sent an e-check in the exact amount of the refund I am due, gave me the date it was cashed by Quest, and the check number. I finally got somebody at Quest who sent it up the chain, but now they are telling me they need a copy of the check my insurance sent. What do I need to do? It’s very cut and dry and my insurance is as fed up as I am. Quest has been doing everything in their power to avoid me and my insurance, including refusing to email back, putting us on hold indefinitely (over an hour once), and agents hanging up on us. My insurance has proof of their payment and agrees that I am due a refund. I already paid Quest in autumn of last year when the labs first came due. They wound up covering much more of a claim than they did initially, and paid Quest. I gave birth late last year and due to the way my midwives billed my insurance, it triggered a reassessment in spring of this year of how my deductible was applied. Here, please treat others with respect, stay on-topic, and avoid self-promotion.Īlways do your own research before acting on any information or advice that you read on Reddit.īasically this. Get your financial house in order, learn how to better manage your money, and invest for your future. Banking Megathread: FDIC, NCUA, and your cash.Private communication is not safe on Reddit. Scam alert: Ignore any private messages or chat requests.
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